Terms and Condition

Last Updated: 5 June 2026

Welcome to My Sung Lab (“Company”, “we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your use of our website located at www.mysunglab.com (the “Site”) and any purchases made through it.

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. Eligibility

By using this Site, you confirm that you are at least 18 years old or accessing the Site under the supervision of a parent or legal guardian.

2. Products & Medical Disclaimer

All products sold on this Site are intended for general health and wellness purposes only.

Important Disclaimer:

  • Products are not intended to diagnose, treat, cure, or prevent any disease.
  • Results may vary between individuals.
  • Always consult a qualified healthcare professional before use, especially if you are pregnant, breastfeeding, have a medical condition, or are taking medication.

My Sung Lab shall not be held liable for any adverse effects resulting from misuse of products.

3. Orders & Payments

  • All prices are listed in Malaysian Ringgit (MYR) unless otherwise stated.
  • We reserve the right to refuse, cancel, or limit any order at our sole discretion.
  • Payment must be successfully completed before order processing.
  • In case of pricing or system errors, we reserve the right to cancel or adjust orders.
  • Fraudulent or unauthorized transactions may be reported to relevant authorities.

4. Shipping & Delivery

  • Delivery timelines are estimates only and are not guaranteed.
  • We are not responsible for delays caused by third-party couriers, customs, or unforeseen circumstances.
  • Customers are responsible for providing accurate shipping details. We are not liable for failed deliveries due to incorrect information.
  • Risk of loss passes to the customer upon delivery.

5. Returns, Refunds & Exchanges

Due to the nature of consumable health products:

  • All sales are final and non-refundable unless the item is defective, damaged, or incorrect.
  • Requests must be made within 7 days of receiving the product.
  • Proof of purchase and clear evidence (photos/videos) are required.
  • Opened or used products are not eligible for return.
  • Approved refunds will be processed via the original payment method.

We reserve the right to reject any return that does not meet the above conditions.

6. Chargebacks & Payment Disputes

By making a purchase, you agree to contact us first to resolve any issues before initiating a chargeback.

We reserve the right to:

  • Dispute illegitimate chargebacks
  • Provide evidence to payment providers
  • Restrict future purchases from customers who abuse chargeback processes

7. Intellectual Property

All content on this Site, including text, product descriptions, branding, logos, images, videos, and marketing materials, are the property of My Sung Lab.

You may not copy, reproduce, distribute, or exploit any content without prior written consent.

8. User Conduct

You agree not to:

  • Use the Site for unlawful or fraudulent purposes
  • Attempt to hack, disrupt, or damage the Site
  • Upload malicious code or spam
  • Misuse discount codes or promotions

9. Limitation of Liability

To the fullest extent permitted under Malaysian law:

My Sung Lab shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use or inability to use our Site
  • Purchase or use of our products
  • Delays, delivery failures, or product expectations

Our total liability shall not exceed the amount paid for the product purchased.

10. Privacy (PDPA Compliance)

We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (Malaysia).

By using our Site, you consent to the collection, use, and processing of your personal data for order fulfillment, marketing, and customer service purposes.

For full details, please refer to our Privacy Policy.

11. Third-Party Services

We may use third-party platforms such as payment gateways, analytics tools, and logistics providers.

We are not responsible for:

  • Their service interruptions
  • Data handling practices
  • External website content

12. Reseller & Commercial Use

Products purchased are for personal use only unless explicitly authorized.

Unauthorized resale, distribution, or listing on third-party marketplaces (e.g. Shopee, Lazada, Amazon) without written permission is strictly prohibited.

We reserve the right to take action against unauthorized resellers.

13. Promotions & Discounts

  • Promotions are time-limited and may be withdrawn at any time.
  • Discount codes cannot be combined unless stated.
  • We reserve the right to cancel orders that misuse promotional campaigns.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes will take effect immediately upon posting on the Site.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Malaysia.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

16. Contact Information

For any inquiries, please contact us:

Email: [Insert Email] Website: www.mysunglab.com

By using this Site, you confirm that you have read, understood, and agreed to these Terms & Conditions.

Privacy Policy (PDPA – Malaysia)

Last Updated: [5 June 2026]

My Sung Lab (“we”, “our”, “us”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”).

1. Personal Data We Collect

We may collect:

  • Name
  • Phone number
  • Email address
  • Shipping & billing address
  • Purchase history
  • IP address / device information

2. How We Use Your Data

Your data is used to:

  • Process and deliver orders
  • Provide customer support
  • Send order updates
  • Run marketing campaigns (email, SMS, WhatsApp, ads)
  • Improve our website and services

3. Consent

By using our Site or submitting your information, you consent to the collection and use of your data as outlined in this policy.

4. Disclosure

We may share your data with:

  • Payment gateways
  • Logistics partners
  • Marketing platforms (e.g. Meta, Google)

We do not sell your personal data.

5. Data Security

We take reasonable steps to protect your data but cannot guarantee absolute security.

6. Your Rights

You may request to:

  • Access your data
  • Correct your data
  • Withdraw consent (may affect service delivery)

7. Contact

Email: [Insert Email]

Refund Policy

Last Updated: [5 June 2026]

1. General Policy

Due to the nature of consumable health products, all sales are final.

2. Eligible Cases

Refunds or replacements are only provided if:

  • Wrong item sent
  • Product damaged during delivery
  • Product defective

3. Conditions

  • Request must be made within 7 days of receiving item
  • Proof required (photo/video)
  • Item must be unused and in original condition

4. Non-Eligible Cases

  • Change of mind
  • Opened or used products
  • Minor packaging defects

5. Refund Process

  • Approved refunds will be processed to the original payment method
  • Processing time: 7–14 working days

Shipping Policy

Last Updated: [5 June 2026]

1. Processing Time

Orders are processed within 1–3 working days after payment confirmation.

2. Delivery Time

  • West Malaysia: 2–5 working days
  • East Malaysia: 5–10 working days

Delivery times are estimates and may vary.

3. Shipping Fees

Shipping fees will be calculated at checkout unless stated otherwise.

4. Delays

We are not responsible for delays caused by couriers, customs, or unforeseen circumstances.

5. Tracking

Tracking details will be provided once the order is shipped.

6. Failed Delivery

Customers are responsible for ensuring accurate shipping details.

Re-delivery may incur additional charges.

By purchasing from us, you agree to all policies stated above.