Refund and Returns Policy

1. Return Policy

My Sung Lab – Lumibloom, Women probiotic values your satisfaction.

Products can only be returned if damaged, defective, or incorrect upon arrival.
All return requests must be made within 7 days of receiving the product.
To initiate a return, please contact our customer support at 6011-16665928 with your order number and photos of the product.
Products must be returned in their original packaging and unused.
Shipping costs for returns due to customer change of mind are not refundable.

Note: For safety and hygiene reasons, we cannot accept returns of opened or consumed products.

Your trust is important to us.

Refunds are only processed for eligible returns (damaged, defective, or incorrect items).
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be credited to your original payment method within 7–10 business days.
Refunds do not include shipping charges, unless the return is due to our error.
If the item is not eligible for return, no refund will be issued.

Note: Promotional bundles or discounts may affect refund amounts; please review details at checkout.

We aim to make your shopping experience smooth and safe.

All orders are processed within 1–2 business days.
Delivery times may vary based on location, but you will receive a tracking number once your order ships.
Prices are displayed in MYR and include applicable taxes, unless stated otherwise.
We reserve the right to cancel orders due to stock unavailability or pricing errors.
Customers are responsible for providing accurate shipping information. Re-delivery fees may apply for incorrect addresses.
Payment methods accepted: Credit/Debit card, Online Banking, E-wallets.
By placing an order, you agree to comply with our Return and Refund policies.